John Marstall says

Sony's arrogance is just mind-boggling. They deceive their customers by installing invisible software on their computers, which opens said customers to attack from viruses which (of course) appear almost instantly.

And Sony's response is "customers don't know about this stuff, so why should they care?"

Well, this household cares how companies treat their customers. We've bought our last Sony product until Sony makes this right. And even then, our patronage is far from guaranteed.

Oh, and Sony? How's business treating you? Still losing to the DS and iPod by significant margins? That's what I thought.

Mike M. says

I'm taking the same stance on the possibility of any future Sony products. Actually, when I read that Thomas Hesse had said, "Most people don't even know what a rootkit is, so why should they care about it?", I sort of wanted to rip the Sony stereo out of my car and burn it.

The really frightening part of this thing is that this all unfolded as a result of some code on Sony's CDs. Just imagine what Sony might be cooking up for their hardware. If they're trying to sneak some spyware into your computer via CDs, why wouldn't they also just factory-install that spyware on their line of PCs?

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